Customer satisfaction is always the top priority at GMJ Store. Our dedicated quality assurance teams check your items before shipment. Our product quality is guaranteed. If you are not satisfied with the items received, we can easily arrange an exchange for you. You may exercise your right to seek a refund/exchange or store credit the purchased items within 30 days in their original state (opened and unused) with receipt or proof of purchase from the date on which you received them from GMJ Store.
NOTE: GMJ Store is not responsible for cancelled orders, declined credit cards, items deemed unusable or not what expected, unintentionally ordered items or any reason other than defective or sent in error.
Process of Return/Refund
We do not make refunds that are not in accordance with our policies. To protect all customers and ensure that all returns and exchanges are handled fairly. Our refund policy is categorize into two:
Stock Balance–This product is unopened, unused and can be resold as new. Products must be in resalable condition (without price tags, clean, undamaged, unused, unopened and complete in the original manufacturer packaging. All products deemed not in stock balance condition will be returned to customers at their expense.
Defective–This product will not operate or is dead on arrival (D.O.A.). Incompatible product is not defective or D.O.A. Any product deemed not defective or D.O.A. will be returned to customers at their expense.
GMJ Store can only provide exchange /reimburse you in the following cases:
• The package has arrived in a damaged condition (proof required).
• The wrong product was delivered.
• Other (please describe).
In the event defective merchandise is received or there is a shipping error, the following procedure must be followed:
• A written return authorization and approved shipping label must accompany the product. These can be obtained from a GMJ representative. Unauthorized returns will not be credited and will be returned to you or discarded.
To ease the process of refund, you are to fill up the following information and send to our email:
Once your request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund/exchange. If you are approved, then your refund will be processed within 15-20 days, and a credit will automatically be applied to your credit card or original method of payment. If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com or via phone @ 877-233-4939.
We are here to help! Please do not hesitate to submit a complaint if you have problems with your order. Contact our customer service team by sending an email at firstname.lastname@example.org if you have further questions.